Responsible Gambling

At Bonanzino we take responsible gambling seriously. We want players in Canada to enjoy their time on the site while keeping play controlled and safe. That means providing clear tools to manage activity, straightforward ways to pause or stop play, and helpful information so you can make informed choices about your account.

Player protection principles

We promote safe play by offering practical limits, self-service account controls and access to support. Our aim is to reduce harm from problem gambling by making controls easy to find and simple to use. We encourage players to set sensible limits and to reach out to our team if they feel their gambling is becoming a concern.

Activity-control tools

You can manage your play through the Responsible Gambling section in your account. Available tools include deposit limits, loss limits, session time limits and temporary time-outs. Limits can usually be set instantly from your profile, or by contacting our support team at [email protected] if you prefer assistance.

Deposit and loss limits

Set a daily, weekly or monthly deposit limit that fits your budget. Deposit limits help prevent overspending and can be adjusted down immediately. Loss limits work the same way and can reduce impulsive chasing of losses. If you need help applying or reducing limits, contact [email protected].

Time limits and account breaks

Session time limits and short account breaks are effective ways to step back. You can set reminders for session length or choose an immediate time-out to pause play for a fixed period. Time-outs are reversible after the selected period, while longer self-exclusion is intended as a more definitive break.

Self-exclusion

If you decide you need a longer break, self-exclusion blocks access to your account for the chosen period. During self-exclusion your account will be restricted and you will not be able to log in or place wagers. To request self-exclusion or to learn more about the process, contact [email protected].

Recognizing signs of problematic behaviour

Watch for warning signs such as spending more than intended, neglecting responsibilities, borrowing money to gamble, or feeling unable to stop. If these apply to you or someone close to you, take action early by using limits, time-outs or self-exclusion.

Practical tips for staying in control

- Set firm deposit and loss limits before you start playing.

- Schedule short sessions and use automatic time reminders.

- Avoid gambling when stressed, tired or under the influence.

- Keep gambling funds separate from essential expenses and treat play as entertainment only.

Professional help and support

If you need extra support, please contact local problem-gambling services or provincial help lines for confidential advice. We do not list specific organisations here, but your provincial health services or local community resources can point you to counselling, support groups and crisis services. For account-related requests or to discuss safer-play options, email [email protected].